News

The marketplace system used by CED through the UGA Business Services Office is down to an issue with an updated performed Tuesday night.  Business Services is working with the outside vendor to correct the problem. Until it is resolved students will be unable to purchase additional printing credits.

Important End of term date and information

 

When:  Wednesday, May 10  by 7am

 What: 

1) Studio/Locker Cleanout:  Please have your studio area and locker cleaned out by this time. Any items remaining after this point are subject to being discarded as the studios are cleaned and reset for the new year.

2) Please make sure any items that you may have remaining on the GIS class folders on BOB, or in Completed Scans or To Print on the sweetgum servers have been copied to your own devices as these  folders will be cleaned out as well and any data remining will be deleted.

Please let us know if you have any questions.

Apr
4

Scanning Update

The Copiers in 127 JSB, 303 Tanner, and 031 JSB now can scan directly to the Completed Scans folder on the sweetgum server.

 

The button on the control panel will say Completed Scans.

Nov
2

 Update:  The Plotter is now available again.

 

Title: Plotting unavailable

IncidentType: Emergency downtime/repairs

PublicDescription: The plotter is currently unavailable due to various errors within the device.  Repair technicians have been notified and are awaiting arrival time estimate.  We will provide additional details as they become available.  Currently ETA is unknown.  

 

StartDate: 11/02/2016 10:00 AM

Duration:  Unknown

The Computer Health and Security Fair will be held next Tuesday, October 18, and Wednesday, October 19, from 10 a.m. to 3 p.m. both days. It will be located on the second floor rotunda of the Miller Learning Center (MLC). 

 The event is free and open to all UGA students, faculty and staff for their personal laptops. 

 The fair is sponsored by Enterprise Information Technology Services (EITS) and the Franklin College’s Office of Information Technology.

 Volunteer technicians will remove malware, install the latest software and security updates, ensure that firewalls are enabled and update antivirus and operating systems and examine other software problems, such as slow performance and unknown error messages. 

 Requests will be handled on a first-come, first-served basis. Health and security check-ups may take between 30-60 minutes. Hardware repairs will not be provided, and university-issued laptops will not be checked.

 For more information, visit https://t.uga.edu/2H2.

After research and consultation with the manufacturer we have found the proper method for copying onto vellus.  On the copiers in 127 and 031 Jackson Street Bulding there is a button on the Home screen called Vellum.  Place your blank white vellum in the bypass tray, select the Vellum button, place your original on the platen and press the start button.  It is recommended that only black and white copies are made and that one one copy at a time is performed.

CED IT will be closing at 1:45 on Thursday 5/12 for the CED Commencement events and operating with a skeleton crew (only Tom) on Friday 5/13 to facilitate traffic reduction for the campus commencement events.

May
2

Please  rember that you need to have your studio spaces cleaned out by Wednesday, May 18 @ 7am/   (The Wednesday following graduation) Any items left in the studio at that time will be disposed of.

Also please remember to have any data you have stored in the Scan-Print folder on CED-Sweetgum or the  GIS class folders on BOB need to be copied off  to your portable devices prior to May 13th as well.  After this point those items may become subject to deletion due to summer maintenance on the servers.

Also, please note the following Summer hours for Tech Services.

Summer 2016 Hours Begin May 11th
Monday - Friday 9:00 a.m. - 4:00 p.m. 

Saturday* - Sunday CLOSED

Summer 2016 Fabrication Hours
Contact the UGA Makerspace at 706-542-2403

- See more at: http://tech.ced.uga.edu/#sthash.qumjSNr0.dpuf

Jan
8

Server Changes

There have been a few server changes over the break that you will want to be aware of.

CED Caldwell is now CED-Sweetgum.

The old class folders are no longer available.

Class resources is now located at \\ced-sweetgum\class resources

Scan Print is now located at: ced-sweetgum\scan-print

Assistantship is now located at ced-sweetgum\assistantship

Special Projects is now at \\ced-sweetgum\special projects

 

CED Technology Services will have the following hours from 11-21-15 through 11-29-15

 

Saturday and Sunday 11-21 and 11-22 -- CLOSED

Monday and Tuesday 11-23 and 11-24 --  08:00-17:00 (8-5)

Wednesday through Saturday 11-25 through 11-29 -- CLOSED

Sunday 11-29 -- 12:00-18:00 (noon-6)

During the summer of 2015 the CED IT Staff accomplished the following tasks:

 

o   Relocated computer worktables and task chairs from 19 Denmark Hall to 308 Tanner

o   Setup workstations in 308 Tanner with dual monitors

o   Setup two workstations in 303 Tanner with dual monitors

o   Installed new projector in 308 Tanner

o   Installed new projector in 110 Denmark Hall

o   Cornell & Balthrop completed Helpdesk Institute Customer Service Representative Training

o   Setup advanced computer graphics lab in 19 Denmark Hall until renovation is complete in Broad Street Studio 1

o   Setup office space for Tom

o   Replace copiers in 127 JSB, 104B Denmark Hall, and CCDP

o   Setup ArcGIS for Server services

o   Removed excess drafting tables from 104 Denmark Hall

o   Relocated lounge furniture from 210 Denmark Hall to 104 Denmark Hall

o   Received donated plotter from HGOR and cleaned it up in preparation for shipment to Costa Rica

o   Setup breakout area for LAND 3030 lecture in 026 JSB

o   Setup new Sharp Interactive Display in 026 JSB with mirrored second display

o   Removed SmartBoard from 306 Tanner

o   Removed SmartBoards from 002 and 003 Broad Street Studio 1

o   Installed new projector in 301 Tanner

o   Coordinated removal of surplus equipment from all buildings

o   Prepared basement classrooms of Broad Street Studios 1 for renovation

o   Upgraded memory and hard drive in Instructional Workstations in JSB

o   Replaced Instructional Workstations and monitors in 103 and 110 Denmark Hall

o   Ordered new tables and seating for 126 JSB

o   Ordered new pinup boards for 126 JSB

o   Replaced instructional workstations in 131 JSB

o   Replaced instructional workstations in 132 JSB

o   Arranged new tables and seating in 126 JSB

o   Updated workstations in 102 Tanner

o   Hung new projector in 306 Tanner

o   Conducted new Graduate Student IT Orientation

o   Conducted emergency lockdown and cleaning of CED-CCDP and Ced-Cassity after ransomware infection of Pratt’s computer

o   Created new hourly worker schedule for Tech Center

 

§  Coverage goal of 7:00-9:00 M-R, 7:00-5:00 F, 12:00-6:00 S-S

Today we relocated the printer from 19 Denmark Hall to 303 Tanner in preparation for installation of a new printer for the Digital Forms lab.  We dismanteled the computers and montiors in 308 Tanner to remove the computer worktables so that they can be replaced with the newer tables from Denmark.  (These are the tables that were purchased for JSB during renovation and removed from 126 JSB last summer when the computer lab was decomissioned.)  The new tables should improve the look and feel of the Tanner lab.  We brought over four of the newer tables and setup the first row of workstations with the remainder to be moved from Denmark to Tanner by FMD soon.

In preparation for installation of a new Digital Forms lab we cleared the computers, and monitors from 19 Denmark Hall.  The monitors are going to replace the monitors in 308 Tanner. The computers will be used to replace older systems in studio and classroom instructor workstations throughout the College. We also begun preparation for Wednesday's clean out by gathering trash and recycle bags and collecting obvious trash from the studios. 

Apr
27

Studio/Server Cleanout

What: Studio/Locker Cleanout

When:  Wednesday, May 13th beginning at 7:00am

 

On Wednesday, May 13 beginning at 7:00 am we will begin cleaning out of lockers and studio spaces within the College.  Any material left on/in the desks/lockers will be discarded.   Please make sure to have all material removed prior to 7:00am on the 13th,.

 

Also, If you have any files stored on the Caldwell server  (completed scans, to print,  class folder, etc)  please make sure to have them copied off to your own personal media prior to this time as well as these folders will be cleaned out.

 

This cleanout applies to All buildings.

Jan
29

Laser Cutter Available

The Laser Cutter is now available.  Please contact the CED helpdesk if you would like to make an appointment during our fabrication hours.

Jan
29

Printer 127

Printer 127 is available for use again.  The web interface is not yet available, but will hopefully be soon.

Please DO NOT run wax based paper or marker paper through this machine.

 

Jan
14

When:  Monday, January 19, 2015  8am – Noon (estimated)

 What:  CED-Bob server downtime and maintenance

 

 Details: On Monday, January 19th beginning at 8am we will be performing maintenance on the CED-Bob server.   The server will be shutdown and hardware maintenance will be performed.  This means during this timeframe, access to the GIS Data and GIS classes shares will be unavailable.  Access to GIS itself should not be affected, only the data being stored on the bob server.  We will post a update to the list as well as the CED Tech news feed as this process completes and the server and it’s resources become available again.   If all goes as planned, the server should be operational again by Noon.  Please let us know if you have any questions .

 

 For additional information and details visit our tech site:  http://tech.ced.uga.edu   or go directly to the Tech news feed: http://tech.ced.uga.edu/news

 

 

Also, In observance of the Martian Luther King Holiday, Technology Services will be close on Monday the 19th and will reopen for regular  hours on Tuesday morning.

 

Thank you

 

 

Chris

Dec
16

Christmas Break 2014 Hours

CED Technology Services Hours

Christmas Break 2014

 

Tues 12/16 - Friday 12/20

8am - 5pm

 

Saturday 12/21 - Janurary 1/1

CLOSED

 

Will Reopen Jan 2, 2015

8am

Just a reminder as we prepare to wrap up our network conversion, we are down to our final two buildings.  EITS will be performing theses updates on the Jackson Street Building and Tanner THIS WEDNESDAY,  reading day (12/10)  between 7 and 8 am.  As this is just a configuration change, EITS personnel will not have to visit the building, however, we will be here during the process to help catch any potential issues early.

 

 

The only projected issues that may occur from this are:

 

-          Brief loss of connectivity at some point while the networking hardware and computers within the building get their updated information. (This should all happen automatically as the devices refresh their settings).

 

-          Brief loss of networked printer access as we’ll have to manually switch the printers their new addresses after the change has been made. (Printers should be back and available prior to 9am if not sooner)

 

-           During this transition period, there will be a brief outage of Autocad, GIS, Sketchup, access to Caldwell server, and printing.  This will be an outage effecting ALL buildings.   Should hopefully be restored by 8 or 8:30  depending on any unforeseen issues.

 

-          You will possibly need to reconnect to the networked printers by going to \\ced-printing.ced.uga.edu  after the conversion is complete.

 

-          Faculty/Staff:  If after 8:15am your computer does not have network connectivity, or  you are unable to login, please contact us so we can check in the system and make sure everything is properly set.  You can call and just leave a message with the student workers if I’m not in the office, or send a note to cedhelp@uga.edu  from your phone or another computer and we’ll get to you as quickly as we can.

 

As we have successfully converted the other buildings we have had minimal issues, most of which were easily resolved within a few minutes.  As a result, we are expecting this to be a fairly smooth transition and should have everything back and functioning normally  fairly quickly after the updates are made.

 

Again, we will be on hand during this process to try and catch any issues. Also, please remember that these times are variable and may change slightly depending on what issues may or may not arise.  If in the meantime or during the process you have any questions please let us know.  You can also check on the status by visiting our Tech Wiki:  http://tech.ced.uga.edu/

 

 

 

Nov
20

Looking for a simple way to store files in the cloud and share/collaborate with other users? fellow classmates, etc?     Then we urge you to check out thenew features in UGA Mail and the Onedrive for Business account.  This is different from the standard skydrive or Onedrive account.    One of the benefits is it provides 1TB of storage.

Fore additional details, see the following link from EITS: http://eits.uga.edu/email_and_calendar/office365/onedrive_business

We encourage you to take a look and make the most of the benefits offered to students, faculty, staff.

 

 

Nov
12

Tech Hours for Thanksgiving

 

Please Note:

 

 

The Tech office will be closed Saturday, November 22 - 23rd.

 

The Tech office will be open Monday, November 24 - 25 from 8:00 a.m. to 5:00 p.m. only.

 

The Tech office will be closed for Thanksgiving Break from Wednesday, November 26 - 30.

 

The Tech office will REOPEN Monday, December 1 at 7:00 a.m.

 

 

Please plan accordingly.

 

 

Happy Thanksgiving, 

Tech Office

In order to streamline and unify the process of effectively communicating with all faculty and staff, the Vice President for Information Technology is moving forward with a change to University policy that would require all University email communications to facult and staff to use only UGAMail addresses.  Employees and students will still be allowed to forward their UGAMail to another email address, such as Gmail.  

eLearning Commons (eLC) will be unavailable starting Saturday, December 27th and ending Friday, January 2nd at 5:00pm.  The University Systems of Georgia is upgrading Desire2Learn, which powers eLC at UGA.  This is minimal upgrade to version 10.3 that should not have any major impacts on the faculty and student experience.  The Center for Teaching and Learning (CTL) plans to conduct eLC drop-in sessions for instructors in early January.

Beginning in December UGA faculty and staff will have access to download and install Microsoft Office ProPlus for free on up to five personal devices.  With this program, UGA employees can install the latest, full version of Office 365 ProPlus on up to five devices, including an iPad.

Oct
8

Friendly Reminder

Just a friuendly reminder if you place files on the Caldwell Server in the Scan-Print folder, they are subject to be deleted.  This is a temporary storage location not indended for long term use.  Users placing files in this folder for printing services should expect that the file will be deleted every month (although we can sometimes go for longer periods).   Please make sure to have copies of any items saved to this folder on yoru own removeable media.

 

Thank you

Oct
7

The University of Georgia’s Enterprise Information Technology Services will host its fall Computer Health and Security Fair on Wednesday, October 15, from 10 a.m. to 3 p.m. in the second floor rotunda of the Miller Learning Center.

UGA students, faculty and staff are invited to bring their personal laptops for free security checks, as part of the observance of National Cyber Security Awareness Month in October.

For more information, check out:  http://eits.uga.edu/stories/eits_to_offer_free_laptop_security_checkups_1 

 

Oct
1

OneDrive - 1TB Free Storage

The University is now offering all students, faculty, and Staff the ability to use OneDrive Business as part of our office365 implementation.   This provies you with up to 1TB of free storage, max file size is 2GB..   This will enable collaborationa nd sharing of files amoung collegues and students easier.

For additional details please see the EITS help page:  http://wiki.eits.uga.edu/help/index.php/OneDrive_for_Business

 

Sep
22

Web Printing

Just as a reminder, if you are using a Windows based computer, PLEASE, when you go to print use the traditional print server and NOT the web printing system.  In order to do this, just point Internet Explorer or Windows Explorer to \\ced-printing.ced.uga.edu, then enter  your myid information and just double click on your desired printer to install the driver.  You will get better results when printing via this method. 

We are currently expirencing some pricing issues with some of the printers via the Web interface.  Please bear with us and if these continue, we  will be forced to disable the web printing all together while we work towards a solution to the problem with the vendor.

The web printing was a work around put in place to enable MAC users to print.  It is not the best method, but it does provide some useability.  It also allows you to check your printing balance and view your print history..

 

Thank you

Fabrication equipment will be available during the following hours of the semester beginning September 18, 2014 through December 9, 2014.  Special hours will be poster for December 9-17, 2014.  Fabrication will be unavailable November 24-28, 2014.

 

Monday  8am-1pm (1pm-5pm for experienced users*)

Tuesday 8am-5pm

Wednesday 8am-1pm (1pm-5pm for experienced users*) & 5pm-9pm

Thursday 12pm-4pm

(Friday 7am-11am for experienced users*)

 

*Experienced users only.  No setup or file troubleshooting help available during these hours.

The Tech Office will have limited hours from 9/7 thru 9/17 due to class trips and study abroad opportunities.

 

Please take note:

 

Monday 10-1 and 5-9

Tuesday 7-11 & 1-9

Wednesday 10-1 and 5-9

Thursday 7-12 & 1-9

Friday 11-5

Saturday 11-6

Sunday 11-6

 

Regular schedule will start back on 9/18

 

Thank you,

The Tech Office

Aug
27

What:  UGA students are able to obtain Microsoft Office for free via Microsoft Student Advantage.  

Does it expire after I graduate?  Full access for approx. a year after graduation.  Read only after that, unless you purchase a subscription. 

Do I need to be connected to the Internet?  Just need to connect once every 30 days.

Can I install it on more than one device?   Yes, Windows and Mac compatible

 

For more details including detailed instructions for installation, please visit the following link.

 http://eits.uga.edu/email_and_calendar/office365/student_advantage

 

 

 

As this is being provided by EITS, if you run into problems during the installation, contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu as they are best equipped to assist with this service.

Tech Hours are from:

Monday - Thursday    7;00 AM - 9:OO PM

Friday                      7:30 AM - 5:00 PM

Saturday & Sunday    Noon - 6:00 PM *

 

 

* Technology Services is not open on Saturdays when there are UGA homegames.

 

Please make sure you prepare for printing and do not wait until the last minute!

 

 

Technology Services office hours for summer 2015 will be:

 

M - F 8:30-5:00

 

When hourly help is available.

 

 

The two full time staff members are on campus most days from 8-5.  However, their duties cover six buildings across north campus; so they may not be in the office during those times.

Apr
25

Summer 2014 Studio Cleanout

Locker/Studio cleanout will take place on Wednesday May 14thPlease make sure to have your lockers cleaned out, locks removed, and studio area’s cleaned out by 7am on May 14th.  Any material left after this time will be discarded.

 Also, if you have any data stored in the Scan/Print folder on the Caldwell server, please make sure to also have that copied off by May 14th as well.  This folder will be cleaned out at this time.

 

 This cleanout applies to All buildings.

 

Mar
20

What:  Computer Health & Security Fair for personally owned laptops

When:  April 1-2, 2014

Where: Second floor lobby of Miller Learning Center

Who:  Students, Faculty, Staff

 

 

EITS and Franklin College OIT will be holding a free computer health and security fair.  During the event there will be free virus and malware removal & Security checkups for personally owned devices.  For additional information see:   http://eits.uga.edu/stories/eits_franklin_college_oit_to_offer_free_laptop_security_checkups

Mar
14

JAVA in the CED computer labs

If you expirence difficulties with JAVA in the computer labs, you'll need to make a adjustment to the security settings in the Java Control pannel.   We are attempting to locate a better solution, however this will require each user to do it.  For details, please go to the following URL: http://tech.ced.uga.edu/kb/articles/30-problems-accessing-oasis

 

Mar
7

Spring Break 2014 Hours

CED Technology Services will be operating on the following schedule during March 8 -15 (Spring Break).

  • Saturday, March 8: CLOSED
  • Sunday, March 9: CLOSED
  • Monday, March 10: 8am - 5pm
  • Tuesday, March 11: 8am - 5pm
  • Wednesday, March 12:  8am - 5pm
  • Thursday, March 13:  8am  - 5pm
  • Friday, March 14: 8am - 5pm
  • Our Standard operating hours will resume on Saturday March 15th.

During the Thanksgiving 2013 holiday CED Technology Services will have the following hours:

  • Saturday November 23rd - CLOSED for UGA home football game
  • Sunday November 24th - Open 12:00PM - 6:00PM
  • Monday November 25th & Tuesday November 26th 8:00AM - 5:00PM
  • Wednesday November 27th 8:00AM-2:00PM
  • Thursday November 28th through Sunday December 1st - CLOSED

We will resume normal hours on Monday December 2nd at 7:00AM